Mark Fleur – Terms & Conditions
Welcome to Mark Fleur. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully, as they outline your rights and responsibilities when using our services.
1. General
Mark Fleur operates as an online floral and gifting service based in Dubai. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian to make purchases.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page.
2. Products & Availability
All our floral arrangements are handcrafted, and slight variations may occur due to seasonal availability, flower freshness, and natural differences. If a specific flower or item is unavailable, we may substitute it with an equal or higher‑value alternative while maintaining the overall look and quality of the arrangement.
Product images on the website are for illustration purposes and may differ slightly from the final delivered product.
3. Pricing & Payment
All prices listed on our website are in AED and include VAT where applicable. Payment must be completed at checkout through our secure third‑party payment partners. We do not store or access your full payment details.
Prices may change without prior notice, but confirmed orders will not be affected.
4. Order Minimum
We accept orders starting from a minimum value of AED 250.
5. Delivery Policy
We deliver within Dubai only.
Free delivery for orders above AED 350
AED 50 delivery fee for orders below AED 350
Delivery slots:
Morning: 9 AM – 12 PM
Afternoon: 12 PM – 6 PM
Evening: 6 PM – 10 PM
We do not offer midnight delivery.
Delivery times may vary due to traffic, weather, or unforeseen circumstances. We will always do our best to deliver within the selected time slot.
6. Order Accuracy
Customers are responsible for providing accurate delivery information. Mark Fleur is not liable for delays or failed deliveries caused by:
Incorrect addresses
Wrong contact details
Recipient unavailability
If redelivery is required, additional charges may apply.
7. Cancellations
Orders may be cancelled before dispatch with at least 24 hours’ notice.
Once an order has been dispatched, cancellations are not possible.
For cancellation requests, contact us at info@markfleur.com.
8. Returns & Refunds
Due to the perishable nature of flowers, returns are not accepted once an order has been dispatched or delivered.
If you receive a damaged or incorrect item, please contact us within 24 hours with photos, and we will arrange a replacement or refund where appropriate.
Approved refunds will be processed within 7 days to the original payment method.
9. Privacy & Data Protection
We respect your privacy and protect your personal information in accordance with our Privacy Policy. Your data is used only to process orders, improve our services, and communicate with you.
10. Intellectual Property
All content on the Mark Fleur website — including images, text, logos, and designs — is the property of Mark Fleur and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
Mark Fleur is not responsible for:
Delays caused by external factors (traffic, weather, events)
Incorrect delivery information provided by the customer
Allergic reactions to flowers or plants
Misuse of products after delivery
Our liability is limited to the value of the order placed.
12. Contact Us
For any questions regarding these Terms & Conditions, please reach out to us:
Email: info@markfleur.com Phone: +971569694760