Mark Fleur – Returns & Cancellation Policy
Your satisfaction means everything to us at Mark Fleur. We work with delicate, perishable products, so our policies are designed to ensure fairness while maintaining the quality of our service.
Cancellations
You’re welcome to cancel your order anytime before it has been dispatched. Just reach out to us with your order details, and we’ll take care of it.
We kindly ask for 24 hours’ notice before the delivery date.
Once your order is on its way, we’re unable to cancel it due to the nature of fresh flowers.
Returns
Because our floral arrangements are perishable, we cannot accept returns after dispatch.
If something arrives damaged or not as expected, please contact us within 24 hours so we can make it right.
Refunds
If a refund is approved, it will be processed within 7 days to your original payment method.
Our customer support team is here daily from 9 AM to 9 PM to help with any concerns.
Thank you for choosing Mark Fleur. We appreciate your trust and understanding.